CHARLESTON, WV – The West Virginia Office of Technology (WVOT) is continuing work to resolve a mainframe outage impacting multiple state agencies, including the Division of Motor Vehicles and the Department of Health and Human Resources. The outage stems from the failure of physical equipment at the WVOT’s primary data center identified last Monday.
The state’s third-party vendor, Park Place Technologies, is working around the clock to repair the Mainframe hardware. IBM and Ensono have also joined Park Place Technologies to support the State in resolving issues related to the software necessary to process and store data.
WVOT estimates a recovery timeline of 48 to 72 hours as the earliest the service will be restored. Additional updates will be provided as necessary.