Department of Administration
Department of Administration
Department of Administration

Employee FAQ

  1. ​​​​How can I rent a vehicle?
  2. How can I determine whether renting a vehicle for state business travel or getting reimbursed for using my personal vehicle is more cost-effective?
  3. Where can I find the state mileage reimbursement rate?
  4. How can I book a business trip through the statewide contract for travel services?
  5. How can I get a Personal Identification Number (PIN) for my agency's state vehicle fuel card?
  6. How can I get an estimate on my retirement benefits?
  7. How can I schedule an appointment with a retirement advisor?
  8. How can I view my health plan or make changes to my coverage?
  9. Where can I find information on the current PEIA plan year coverage?​
  10. Where can I access the Department of Administration's intranet site?
  11. Where can I find the Department of Administration's Employee Handbook?
  12. Where can I find information regarding employee news for the Department of Administration?
  13. How can I get an Ethics opinion on a matter?
  14. How can I submit a service request for a problem with my building?
  15. As a state employee, who do I call if I experience issues with my computer?
  16. What should I do if I receive a phishing email on my state account?
  17. How can I find statewide Division of Personnel policies?
  18. Where can I find the Division of Personnel's Pay Plan Policy?
  19. Where can I find information on the state grievance process?

1. How can I rent a vehicle?
There are a couple of options for state employees to rent a state vehicle for use. 
2. How can I determine whether renting a vehicle for state business travel or getting reimbursed for using my personal vehicle is more cost-efficient?
A travel comparison calculator for renting a vehicle versus using your personal vehicle is available on the State Travel Management’s website at www.state.wv.us/admin/purchase/travel/rental.html​
 
3. Where can I find the state mileage reimbursement rate?
The current state mileage reimbursement rate can be found online at www.state.wv.us/admin/purchase/travel/mileage.html
 
4. How can I book a business trip through the statewide contract for travel services?
Information on the statewide contract for travel services is available on the State Travel Management's website at www.state.wv.us/admin/purchase/travel/services.html
 
5. How can I get a Personal Identification Number (PIN) for my agency’s state vehicle fuel card?
Each agency has a fleet coordinator who assigns the PIN to its drivers. Individuals may contact that agency fleet coordinator directly for this number. If you are unsure of who your agency's fleet coordinator is, you may call the Fleet Management Division at 1.855.817.1910 for this information. 
 
6. How can I get an estimate on my retirement benefits?
To request an estimate of your retirement benefits, contact the Consolidated Public Retirement Board (CPRB) at 304.558.3570 at least six months prior to your retirement date. This process may change with the implementation of the Member Self-Service in late 2019. Please visit www.wvretirement.com for more information.
 
7. How can I schedule an appointment with a retirement advisor?
To make an appointment with a retirement advisor, you may contact the Consolidated Public Retirement Board at 304.558.3570 at least six months prior to your retirement date. This process may change with the implementation of the Member Self-Service in late 2019. Please visit www.wvretirement.com for more information.
 
8. How can I view my health plan or make changes to my coverage?
Public Employees Insurance Agency (PEIA) members are encouraged to create an account on PEIA’s website under “Manage My Benefits” at www.peia.wv.gov. Click the “Manage My Benefits” button to view valuable information on your selected healthcare plans or your current dependents. 
 
9. Where can I find information on the current PEIA plan year coverage?
The PEIA Shopper’s Guide has information related to the various programs and coverage for members. This Guide is located at www.peia.wv.gov/forms-downloads/pages/shopper's-guides.aspx
 
10. Where can I access the Department of Administration’s intranet site?
The Department of Administration’s intranet site for employees may be found at https://sites.google.com/wv.gov/wvdoa-internal/​​. 
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11. Where can I find the Department of Administration’s Employee Handbook?
The most recent version of the Department’s Employee Handbook may be found at www.administration.wv.gov/department-of-administration-employee-information.

12. Where can I find information regarding employee news for the Department of Administration? 
The Department of Administration publishes a monthly employee newsletter, Quotes, Notes & Anecdotes, which is posted online at www.administration.wv.gov/newsletters. Media releases that are issued are also posted on our website at https://dev-administration.wv.gov/department-news​. Additionally, the Department of Administration has a Twitter site under the user name westvirginiadoa. All employees are encouraged to follow us!        

13. How can I get an Ethics opinion on a matter?  
All Ethics opinions are posted on the West Virginia Ethics Commission’s website at www.ethics.wv.gov​. To obtain an opinion on an issue that has not already been addressed and posted on its website, contact the Ethics Commission by phone at 304.558.0664 (toll-free 1.866.558.0664), via fax at 304.558.2169, or by email at ethics@wv.gov.        

14. How can I submit a service request for a problem with my building?
All requests for maintenance or grounds issues should be directed to your agency building coordinator. If your organization does not have a designated building coordinator, you may contact the General Services Division’s Service Desk by calling 304.558.2317, sending an email to GSDServiceDesk@wv.gov, or submitting a request to the Service Desk using the “Submit Request” tab on their website at www.generalservices.wv.gov.         

15. As a state employee, who do I call if I experience issues with my computer?
You may contact the West Virginia Office of Technology’s Service Desk at 304.558.9966 or email ServiceDesk@wv.gov.         
 
16. What should I do if I receive a phishing email on my state account?
If you encounter a suspicious email, please forward the email to OTPhishing@wv.gov or ServiceDesk@wv.gov. If you have fallen victim to a phishing attempt or you believe your account or computer has been compromised, please contact the Office of Technology’s Service Desk immediately.    

17. How can I find statewide Division of Personnel policies?
All Division of Personnel policies are posted on its website at www.personnel.wv.gov/rules​.         

18. Where can I find the Division of Personnel’s Pay Plan Policy?
The most current version of the Division of Personnel’s Pay Plan Policy may be found online at www.personnel.wv.gov/sections/classcomp/Pages/PPI.aspx​.         

19. Where can I find information on the state grievance process?
The Public Employees Grievance Board has frequently asked questions on its website located at https://pegb.wv.gov/FAQ​